Support

• E-mail: support@gen21.com
• Voice during business hours: (303)462-8830
• After hours emergencies: (303)523-1274

Generation21 Product Support is available to provide Second Level product support from 8:00 am to 5:00 pm Mountain Standard Time, Monday through Friday to assist with any issues our customers may have. For most Product Support issues please email support@gen21.com with details of the issue you are having. Your assigned Product Support Engineer will promptly return your email. If you prefer to call, you may contact us at (303)462-8830.

In addition, for any service interruption that keeps your learners from accessing courses after regular business hours on your Generation21 system we have an Emergency Support phone number. By calling the Emergency Support line at (303)523-1274 you can have 24/7 assistance in maintaining any system that we host in our data center.

For broader questions on how to utilize the Generation21 system, please contact our Training Department.